Instructors are responsible for confirming the availability
of the multimedia they require for their classes. Instructors should
arrange for the duplication/installation of their multimedia in TSS the Spring or Fall semester prior to the implementation of the
new materials. This is especially important for instructors who are
adding new course texts or changing textbook editions, since multimedia
is commonly packaged with these materials.
Instructors who wish to request multimedia to be added
to the media collection, installed in the Foreign Languages Lab, or
duplicated for instructor or student use must contact their Department
Chair. The Department Chair will contact the Network & Multimedia
Specialist before purchasing any materials to be supported by TSS.
The Chair will provide the Network & Multimedia Specialist with
the following information: a) Name, b) Department, c) Phone number,
d) Media title, e) Producer, f) Distributor, g) Publication date,
h) ISBN, i) Format, j) Services required (e.g., duplication, installation,
or conversion), k) Date needed.
Please Note: In order to accommodate the large number
of requests Technology Support Services receives on a daily basis,
TSS requires two (2) weeks notice per title from the time the multimedia
is delivered to the Network & Multimedia Specialist.
The Network & Multimedia Specialist will evaluate
the request taking into consideration licensing and copyright and
will communicate her evaluation to the Chair. If TSS is to provide
on-going services for the multimedia, the Chair must arrange for the
acquisition of one copy of each multimedia title to be given to the
Network & Multimedia Specialist to process and permanently add
to the multimedia collection. At this time the Network & Multimedia
Specialist and the requesting Chair will decide on an approximate date
for the delivery of the materials and any blank media that may be
required for duplication. If available, a copy of the purchase order
will be given to the Network & Multimedia Specialist at this time.
The Chair will deliver the blank media and multimedia
for duplication including any documentation or licensing/copyright
information to the Network & Multimedia Specialist on the agreed
upon date. If the date of delivery changes, the Chair will notify
the Network & Multimedia Specialist of the new date.
Upon receipt of the materials, the Network & Multimedia
Specialist will obtain licensing or permission for the multimedia.
The Network & Multimedia Specialist will keep any licensing documentation
or permission letters on file.
The Network & Multimedia Librarian will give the
materials to the Technical Services Librarian who will catalogue the
multimedia and return it to the Network & Multimedia Librarian.
The Network & Multimedia Specialist will deliver
the multimedia to the appropriate location based upon the use specified
by the Chair. If duplication services are requested, the Network &
Multimedia Specialist will deliver the materials to the Instructional
Media Technician who will arrange for the duplication of the material
and provide the Network & Multimedia Specialist with an expected
date of completion. If installation on TSS workstations or servers
is requested, the Network & Multimedia Specialist will deliver
the materials to the Multimedia Operations Specialist who will arrange
for the installation of the material and provide the Network &
Multimedia Specialist with an expected date of completion. If both
duplication and installation services are requested, the material
will duplicated first and then delivered by the Instructional Media
Technician to the Multimedia Operations Specialist for installation.
If neither duplication nor installation services are requested, the
material will be added to TSS collection. Previous editions of
multimedia housed or installed in TSS will remain accessible until
they have been phased out of use.
Please Note: If the wrong multimedia title is given
to the Network & Multimedia Specialist in error, and the Instructional
Media Technician and the Multimedia Operation Specialist perform all
duplication and installation services, all additional materials and
labor costs will be charged back to the Department if the services must
The Network & Multimedia Specialist will inform
the Chair of the expected date of completion for duplication and/or
The Instructional Media Technician and/or the Multimedia
Operations Specialist will inform the Network & Multimedia Specialist
when the duplication and/or installation of the material are complete.
- The Network & Multimedia Specialist will inform
the requesting Chair when duplication and/or installation services are